Premier Baby Equipment Rental

FAQ

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1. Q: Is the equipment sanitized?

Yes, prior to each new rental, all equipment is cleaned/laundered and sanitized. The equipment is also inspected before each rental. Sheets, all cloth materials and equipment are laundered and cleaned with environmentally safe cleaning agents. We also register every product with the manufacturer and are kept abreast of all equipment recalls.

2. Q: What if I return my gear dirty?

Equipment must be at minimum wiped down and returned in the condition it was received. Failure to do so will result in a $35.00 cleaning charge.

3. Q: What if I lose, damage my equipment?

Some locations do offer insurance in the event equipment is lost or damaged. Please inquire upon confirmation. An additional $25.00 may be authorized for insurance at the time of order confirmation to cover up to $200.00 in damages or replacement. The remaining value of damages or replacement is the sole responsibility of the customer and will be charged to the credit card on file unless a replacement credit card is otherwise specified and supplied immediately by the customer. If no insurance is retained at the time of confirmation and a repair is required, the equipment will be assessed and a repair value will be charged to the credit card on file unless otherwise specified and supplied immediately by the customer. If no insurance is retained at the time of confirmation and replacement of the equipment is required, the retail value of the equipment will be charged to the credit card on file unless otherwise specified and supplied immediately by the customer.

4. Q: How far in advance do I need to place my order?

To ensure equipment and delivery availability, it is suggested you place your order as soon as your travel plans are confirmed. Orders placed within 24 hours should be called in and are subject to a $25 rush order fee.

5. Q: Is there a minimum number of days/order amount required for rental?

Yes, this will vary per location. Please inquire upon confirmation of your order.

6. Q: What if I need to cancel and request a refund?

All cancellations made 24 hours or less of the scheduled delivery date will be charged 50% of the total order amount. Cancellations placed 24 hours or more of the scheduled delivery date will be charged a flat fee of $25. Early termination of rental during actual rental period will be accepted and no refunds will be given for remaining unused rental term. Any due refunds will be credited to the credit card/pay pal account on file within 7-10 business days.

7. Q: Is there a minimum delivery fee?

Delivery fees will vary upon requested city/state. These will be given prior to final confirmation of order via telephone representative or internet confirmation.

8. Q: What are your delivery and pick up policies?

Deliveries/Pick Ups are made between 9am and 6pm Monday–Saturday, Sunday(per request or pushed to the following Monday) with the exception of specific holidays. (These may vary depending upon location). Deliveries made outside of standard delivery hours may be subject to an additional fee. Some delivery or pick up arrangements may be subject to the procedures of hotel/resort/vacation home personnel but we will work to accommodate customers within these parameters. Special airport arrangements must be made upon confirmation of the order. All pick-ups should be ready by 10:00am on day of departure, unless previous arrangements have been made. If an extended rental is requested, it must be done 24 hours prior to your scheduled pick up date/time or ½ of a delivery fee will be assessed if Driver has already been dispatched for pick up. Customers can request specific time frames for delivery at the time of order confirmation and we will do our best to accommodate.

9. Q: Can you deliver to/pick up from the airport?

Due to certain airport FAA security regulations, we do not deliver direct to terminals or baggage claim areas, however some of our locations do offer convenient alternative solutions adjacent to airports. Please inquire upon confirmation. There may be an additional delivery charge.

10. Q: Can you deliver/pick up at the airport or rental car companies?

Yes, Drivers can meet you upon arrival/departure at your car rental location. Upon flight arrival, your Driver will be given a grace period up to 1 hour for delivery. At the time of order confirmation, complete flight information will be requested. If your flight is delayed, we will try to accommodate your delivery but do not guarantee it. Alternate arrangements for delivery will be made if the Driver waits for a period up to 45 minutes and an additional delivery fee will be assessed.

11. Q: Is there a minimum delivery fee?

Delivery fees will vary upon requested city/state. These will be given prior to final confirmation of order via telephone representative or internet confirmation.

12. Q: Will you install car seats?

Some of our locations do offer this service with a certified car seat technician. Please inquire upon confirmation of your order. As an alternative, please contact your local police/sheriff station or fire department for installation assistance.

13. Q: Do you assemble cribs & on what setting?

Yes, this is required (no exceptions) by the Driver who delivers the equipment. Cribs will be assembled on the lowest setting unless instructed at the time of confirmation and/or upon delivery by the customer.

14. Q: What is the payment process?

We accept payment online via secure payment or telephone representative of VISA, Mastercard, Discover, AMEX or Pay Pal. Payment is required in full at the time of order confirmation to secure the equipment for the dates requested.

15. Q: What if I am not satisfied with my order?

If you are unsatisfied with the equipment upon delivery and/or within the first 24 hours after receipt, a replacement(s) will be provided within 24 hours. If a replacement is not desired by said customer a refund will be issued within 5-7 business days to the credit card/pay pal account on file.

16. Q: Can I make changes or add to my order?

Yes, changes or additions will be accepted up to 24 hours prior to your delivery date, pending equipment availability.

17. Q: Can I pick up my equipment?

Some locations do have pick up stations. Please inquire upon confirmation of your order. (*Full Size Cribs require Driver assembly and cannot be picked up).

18. Q: How long have you been in business?

We have been in business since 2009 and continue to add service locations per customer demand and suggestion.

 

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